Help is on the way!

Monday - Friday 9AM - 5PM ET

Check out our FAQs below. If those don't answer your question, shoot us an email 🙃


Can I gift a throw to my friend?

We currently do not offer gift packaging.

Can we collaborate?

We love working with creators! Learn how to work with us here

Do you have an Affiliate program

Yes! Please reach out to If there is a fit, we'll reach out with more details!


Where is the product made?

All products are made in Peru. 

General Shipping + Domestic Shipping

How do I change or cancel my order?

We work to get your orders out as soon possible meaning there is limited time to change or cancel your order. If you want to cancel your order, reach out to us as soon as possible at

Do you offer free shipping?

Yes, we offer free domestic shipping to the lower 48 states.

Where will my order ship from?

All orders ship out of our warehouse located in Massachusetts.

Why haven’t I received my order confirmation?

We ship orders out every day. Any orders placed after 5PM will be shipped out the following day.

How long will it take my order to arrive?

Typical shipment for domestic orders is 3-5 days.

How do I track my order?

You will receive an email with tracking information after the package is ready to go.

International Shipping

Do you ship internationally?

Yes we do! We encourage our customers to be aware of their import tax, custom duties and any fees levied by the destination country.

Why did I receive a bill for duties/taxes/fees?

Some international countries require a duty/custom payment on arrival. Please note that our website price does not include these fees. Depending on the country, the amount may vary. Please check out your local customs office for details.

How long will it take my order to arrive?

Typical shipment for international orders is 10-14 days.


What is your return policy?

We offer a 30 day return policy for all of our products. If it’s not for you, send it back for a full refund.

What is your warranty policy?

We will absolutely switch out any throws that has a manufacturing defect. Unfortunately, we do not cover any cosmetic damage done or normal wear and tear. 

How do I return / exchange my purchase?

The easiest way to exchange your product is to return your first order and start a new one. Please visit our Returns Page.

I’m an international customer, can I return / exchange my purchase?

You can absolutely return or exchange your backpack. We require that you pay the shipping fees. 


I am interested in carrying Cocún at my store!

Please contact us at