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Shipping & Returns

RETURNS

If you are not completely satisfied with your purchase, you can return it to us within 30 days.

Returned items must be received in new and unused condition with original tags included. Upon receiving your returned item we will process it and issue a refund (excluding original shipping costs). Please note customers are responsible for return shipping costs of returned items. After we receive your return, please expect 7–10 business days for refunds to clear. 

Please email support@shopcocun.com with your order number to begin the return process.

 

EXCHANGES

If you would like to exchange your product for a different product, you will first need to return it for a refund. Once a refund is issued, you will need to make a new purchase for the item you want.

 

DEFECTS

We are committed to providing you durable, well-crafted products. If for any reason your product arrives with a defect due to workmanship, we will help you resolve the issue at no cost to you.

Please email support@shopcocun.com with your order number to begin the return process.